Senior Manager, Product Operations (Remote)

March 21, 2024

Job Description

ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

ezCater is transforming how Food for Work works, and a critical part of that is continuing to innovate on our Products and Services for our customers. In order to do that our Product and Technology teams need to move quickly, strategically and together to continue to build amazing product experiences. As our teams are growing and we are delivering increasingly complex and ambitious solutions, we need to ensure that our team’s operations and how we work continues to evolve.

We are looking for a Senior Manager of Product Operations to help continuously improve how our Product and Technology teams work in order to drive even more value for our customers and the organization. This role will interact closely with senior leaders from Product Management, Engineering, Design, and Analytics to establish and gain adoption of the (lightweight) processes, tools, routines and frameworks that enable us to define our Product strategy, translate strategic priorities into tangible delivery roadmaps, and enable us to execute at a high level.  Additionally, you’ll help improve how we measure our performance, communicate our successes (and failures/learnings), and ensure that the teams are not only working efficiently and effectively but know whats going on and are constantly improving.

Sound exciting? Let’s talk!

What You’ll Do: 

  • Manage and continuously improve Product planning and operational process and routines
  • Help us set the rhythm and cadence of the Product organization to ensure we are delivering and holding ourselves accountable effectively
  • Manage and evolve teams’ monthly and quarterly business reviews 
  • Work with leaders and Product Analytics to ensure clear team goals and KPI alignment
  • Help plan quarterly Product and Technology all-hands meetings
  • Develop internal communication strategy of Product + Technology strategy and progress to broader organization
  • Develop learning and development programs for Product + Technology members to help us continue to up our games
  • Have fun building meaningful software with awesome people

When You Start: 

By day 30 you will:

  • Make connections with the leaders and team members across the Product, Engineering, Design and Analytics functions
  • Map out our current routines, tools and operations to set a baseline for our current ways of operating
  • Begin to share first impressions of best practices and observations based on your prior experience helping teams operate in a high performing way
  • Begin taking responsibility for our current operating routines, e.g. MBRs, QBRs to work with leaders across the team to manage them

By day 60 you will:

  • Continue building trust with leaders and teams across the organization
  • Have interviewed or surveyed members across the team to understand pain points and opportunities as they see them today in our operations
  • Have gained business context on the various different Product and Technology domains and teams, who are customers are, what our priorities are and what we are trying to accomplish
  • Identify opportunity areas for improvement in how we operate and create a proposed pilot to test changes or evolutions of what we are doing today
  • Have fully taken responsibility for current operating routines
  • Help lead the nearest upcoming quarterly planning process and QBR

By day 90 you will:  

  • Have built trust with leaders and teams across the organization and a clear understanding of how we work today and opportunities for improvement
  • Manage and run the recurring routines for the team as a go-to person for leaders on the team
  • Create a roadmap of where you believe you should lean in most in the coming quarters

What You Have

  • 5+ years of Product or Product Operations experience
  • Experience working with Product and Technology teams to improve their operations and a track record of measurable impact helping them execute faster and with higher quality based on your work
  • A bias for creating just enough process to make things effective but not so much that it weighs down teams or creates unneeded bureaucracy
  • Strong teamwork and collaboration skills; you listen well and also aren’t afraid to have a strong perspective 
  • A proven track-record when it comes to stakeholder management; you feel confident partnering with demanding internal groups and effectively gaining buy-in and follower-ship for your ideas
  • A flexible mindset that is open to change and new information. You are first to understand when team behaviors and work methods need to adapt to new information
  • Goal orientation and demonstrated record of success in previous endeavors. You are motivated to deliver exceptional results, driven by a strong work ethic
  • A sharp mind, a soft heart and a large funny bone

The national cash compensation range for this role is $160,000 – $203,000* per year.

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter section of the application! It does not need to follow traditional cover letter guidelines – we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You will Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. Youll also get sane working hours and great flexibility around work/life balance. 

Have people in your life of any age who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when youre in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants’ personal information, please visit our Job Applicant Privacy Policy.