Product Performance and Analytics Manager

March 27, 2024
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Job Description

About LightForce Orthodontics

LightForce Orthodontics is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product – the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lightforceortho.com

Description

Lightforce’s product management team is looking for a highly skilled and detail-oriented business analyst to join our team as a Product Performance Analytics Manager. As a key individual contributor, you will be responsible for enabling us to make better, faster decisions regarding product development and investment priorities.  You will collaborate on a wide array of product and business problems with a diverse set of cross-functional partners across Product Management, Software and Hardware Engineering, Product Marketing, Service, Customer Success, Sales, and Operations.  

Your unique analytical and communication skills will be essential to the delivery of key insights into the clinical and operational performance of LightForces products.  Your work will shape product development, quantify new opportunities, identify upcoming challenges, and ensure our products deliver optimal value to the business through their impact on practices and their patients.

Essential Duties and Responsibilities:

  • Apply technical expertise with quantitative analysis, experimentation, data mining, and the effective presentation of data to inform strategies for product performance investments and associated roadmaps 
  • Develop new approaches to measuring the impact of LightForces core clinical product offerings, including the creation and management of new KPIs that reflect the performance of our products for our users and the business  
  • Generate insightful reports and presentations for senior management, highlighting performance metrics, trends, and recommended actions
  • Collaborate with the relevant LightForce to influence and contribute to the data science and machine learning agenda and to enhance data collection, storage, and reporting capabilities, ensuring a robust analytical infrastructure
  • Stay abreast of industry trends, competitor products, and emerging technologies in the orthodontic space to inform strategic decision-making
  • Actively participate in product planning activities, offering data-driven recommendations for product improvements and innovations
  • Provide support to customers and internal Customer Success by analyzing product performance and addressing issues or concerns raised by users
  • Establish and execute effective approaches for internal and customer facing customer performance benchmarking & analytics

Education and Experience

  • Bachelors or masters degree in a relevant technical or quantitative field or equivalent practical experience
  • Minimum 5 years of experience in data analysis, business analytics or a related field
  • Demonstrated ability to analyze complex data, identify trends and provide insights that have made a measurable impact

Required Qualifications:

  • Proficiency with data visualization tools such as Tableau, Domo, Power BI, etc.
  • Experience with SQL, Excel/Google Sheets as well as statistical languages such as R, Python
  • Excellent communication skills and ability to explain complex technical concepts to non-technical stakeholders
  • Strong organizational, collaboration, and problem-solving skills
  • Experience with industry standard analytics tools like Google Analytics, Adobe Analytics, etc., is plus.

Preferred Qualifications: 

  • Healthcare industry experience

Physical Demands

  • Requires the ability to use hands, and reach with hands and arms
  • Requires the ability to see, listen, and speak

Work Environment

  • Work is generally performed in an open office, sedentary position.

Perks and Benefits (US Employees Only)

  • Unlimited PTO for exempt employees
  • 9 paid holidays per year
  • Generous premium coverage for medical, dental, and vision plans
  • Group plan voluntary life insurance
  • Fringe benefits
  • 401k retirement plan
  • Paid parental leave
  • Allowances for those in commercial sales positions
  • Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.