Product Manager, Operations

February 13, 2024

Job Description

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We’re creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As a key member of the Product team, you will play an integral role in the continued development of Jackpocket’s offerings, including its consumer-facing app as well as the Operations platforms, technology, and processes that support it. You will work closely with a dedicated team of engineers, lead agile ceremonies, and collaborate across functions to identify meaningful insights, prioritize development roadmaps, and implement impactful product enhancements to drive positive business outcomes. 

Responsibilities

  • Create and maintain product specs, high-level requirement documents, and ideate innovative ways to unlock business value for Operations users
  • Serve as a subject matter expert on the Product and Operations workflow, and create training documents for key stakeholders
  • Play an active role in sprint planning, prioritization, and backlog grooming
  • Travel to multiple Operations fulfillment centers to better understand how the Operations process works and how to improve our internal user experience
  • Plan and execute tech expansion plan for launches of new games and new jurisdictions 
  • Partner closely with Operations and Engineering teams on on-call initiatives
  • Manage feature delivery and monitor product performance to ensure features are released properly, on schedule, and drive business outcomes
  • Collect user feedback and conduct user research for internal and external customers to identify meaningful insights to drive new solutions and product improvements
  • Partner with stakeholders across Product, Operations, Engineering, Design, Marketing, and Data throughout the product delivery lifecycle

Qualifications

  • 3-5 years of Product experience – B2B or B2B2C experience
  • Experience using JIRA and managing and prioritizing a product backlog 
  • Ability to create and maintain clear and comprehensive technical specs, product requirements, and project-related documentation. Experience using Productboard and/or Notion a plus
  • Experience working with analytics and ability to draw meaningful insights from quantitative analysis and user feedback and translating into executable initiatives
  • Self-starter with a bias for action; works well in fast-paced environments
  • Proven ability to collaborate with highly technical stakeholders

The base salary range for this role is $140,000 – $160,000

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact hr@jackpocket.com.